Coronvirus information page

What is Coronavirus (COVID-19)?

Coronavirus Disease 2019 (COVID-19) is an illness that affects your breathing and lungs. The first case was found in Wuhan, Hubei Province, China. There are thousands of confirmed cases in China and globally, including here in the U.S. Below is information that will help guide you through these difficult times.


If you’re a member and need to make a self-payment or COBRA payment, please don’t mail your checks to local offices!
Use the lockbox address: UNITE HERE HEALTH, PO Box 809328, Chicago, IL 60680-9328

For more information, please visit the CDC website


[fa icon="plus-square"] Who qualifies for the Fund’s COVID-19 extension of coverage?

If you had coverage in March and you have been laid off, or had your hours reduced, you will not lose your health insurance in the coming months. This extension does NOT apply if:

  • You have been terminated or had COBRA or Retiree coverage (including Plan 178 Retiree Dental) in March, April, May and/or June 2020 or
  • You earned March coverage through 100% self-pay (for plans where self-pay is available)

If you are working enough hours to qualify for coverage on your own, you need to continue to make your monthly employee contributions.

[fa icon="plus-square"] How does the extension work?

If you are laid off or had your hours reduced in March, April, May and/or June 2020, you and your covered dependents will keep benefits in the appropriate coverage month. To view details, find your specific plan under the Extending Coverage category on this page.

[fa icon="plus-square"] What if members are still working?
If members are still working:
  • The Employer must contribute per the terms of the collective bargaining agreement (CBA). This benefit extension applies only if the employee is laid off/has reduced hours (as long as they were
    covered in March 2020).
  • The employee must pay their portion of the monthly payment, if applicable.
[fa icon="plus-square"] Does the extension cover testing?

Any medically appropriate testing and medically necessary treatment is covered at no cost to you (provided you have coverage).

[fa icon="plus-square"] What if I have symptoms or have been exposed?

Call your doctor. Currently, the best way to get a test is through your doctor. If you don’t have a doctor, try Teladoc—it’s an app you can download to talk to a healthcare provider through your smart phone. For more information, view our Programs to keep you safe section of this page.

[fa icon="plus-square"] Is telemedicine covered?

Yes. If your doctor offers phone or video visits, these visits are covered. And, if you doctor is in network, they’re covered at 100%! (Normal non-network cost-sharing applies to phone or video visits with non-network providers.)

[fa icon="plus-square"] Are my dependents included in the extension of coverage for benefits?

Yes. If you qualify for the extension of coverage, dependent coverage is included in the extension.

[fa icon="plus-square"] Can I add a dependent under a “Qualifying Event” such as if I have a baby, adopt, or get married?

Yes. If you qualify for the extension of coverage and you get married or have a baby (or other qualifying event), your newly-added dependent can get coverage while you have coverage.


  • Phone and video visits with network providers are FREE
    • If your doctor offers phone or video visits, these visits are covered by your health plan. And, if your doctor is in network, they’re FREE! (This applies to visits for covered services only. Normal rules apply to non-network providers.)
  • Teladoc lets you visit a doctor 24/7 without leaving home. Learn more:

Mail Order Drugs

COVID-19 testing:

Medically appropriate tests are paid at 100% by your health insurance.

A COVID-19 test is medically appropriate if your doctor thinks you need one. This means you pay nothing (if you have coverage).

To protect your healthcare dollars, the Fund will NOT pay for:

  • Testing required or requested by employers or schools (when not medically appropriate)
  • Testing for a general community health assessment (such as when a health department is doing contact tracing)

If you have questions, please call Member Services at the number on the back of your medical ID card.

Letter to Employers

Employers: please read this important notice about how UNITE HERE HEALTH is extending healthcare coverage with your continued partnership!

Employer Self Service (ESS) Information